Appointments

Urgent cases are seen on the same day by the duty doctor.

Please telephone from 8:30am:

• 01793 770207 (Purton) or
• 01793 752633 (Cricklade/Green Gable- Branch Surgery) 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Pharmacy First

The Pharmacy First scheme provides professional health care advice, treatments, and medicines for common illnesses from your local pharmacy, without the need for an appointment.

Click here for more information.

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Please cancel appointments that are no longer required. Typically, over 350 appointments each year (24 full doctor surgeries) are lost because the patient simply does not attend.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us Monday to Friday from 8:30am
  • 01793 770207 (Purton)
  • 01793 752633 (Green Gable Surgery) 
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

From time to time we have students attached to the practice who are either medical students considering a career in general practice or students seriously considering a medical career.

You will be advised by the reception staff if the doctor has a student in attendance. If you prefer to see the doctor alone we will be happy to respect your wishes.