Welcome to Purton Surgery
The doctors and staff at Purton Surgery in North Wiltshire are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
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I thought I would take an opportunity to update our patients on how the surgery is managing during the current covid situation.
Like most GP practices we are currently experiencing unprecedented demand.
We are 30-40% busier than pre-covid and last year.
Of course everything takes a little longer too, from clinical staff having to change PPE and clean between patients, to reception staff checking in all patients that have appointments and ensuring they are safely directed to their clinician.
Last week we received 1790 telephone calls, and 7308 in August, this was almost twice as many as last year.
Despite having up to 4 receptionists answering telephone calls, we are aware that some patients are experiencing difficulties getting through to us, we do apologise for this and are exploring ways (such as a call queuing system) to help manage the volume of calls.
In a week our GPs telephoned, video called or saw in person over 650 patients, nurses held 290 face to face consultations, 150 blood tests were done and we offered over 100 appointments for our clinical pharmacists and physios.
During the week we also processed over 1,000 repeat prescriptions, managed 400 test results, actioned 500 hospital letters and dictated, typed and referred 150 patients to hospitals and for further care.
The current NHS and government regulations still say to limit footfall in to the surgery, where possible, and that patients should only be seen face to face where clinically necessary and following clinical telephone/video triage. This is why receptionists have been asked not to book face to face appointments, but to book a telephone appointment with a GP first. I know this can be frustrating, but we do have to follow the latest information.
Over the past 6 months we have recruited extra staff to support our GPs in appropriately managing your care, these included a second prescribing nurse practitioner, another practice nurse, practice employed physiotherapists and an extra clinical pharmacist, we have also employed an additional receptionist.
I would like to thank you for your continued support and patience during this challenging time for us all.
'This social media post is for information only. Please call the surgery if you have any questions or need to speak to the reception team or clinician'
PURTON SURGERY ADVICE - CORONAVIRUS
We are getting quite a few queries from patients asking for Drs letters regarding self isolation for their employers.
Please see below the latest guidance on this
Please find below a link to the Government guidance. This guidance covers the whole of the UK population and not just those who have been sent a letter by the government.
The primary purpose of the letter sent by the government is to identify the 2% of the UK population who are at critical risk of infection. The remaining 98% are still at risk and need to manage this risk alongside their employer.
You can decide if you need to self-isolate and discuss with your employer. In the first instance your employer should offer you remote working. If this is not possible then you will need to consider whether you fall into the furloughed employee category - https://www.gov.uk/guidance/check-if-you-could-be-covered-by-the-coronavirus-job-retention-scheme
Beacause you are well enough to work, however unable to attend work because of the risk of contracting Coronavirus, GPs are unable to offer a fit note to cover this period. You will need to work with your employer to resolve this situation.
We would like to inform patients that we remain open as usual. Due to the recent coronavirus outbreak we are now changing how appointments are booked.
Online booking has been temporarily suspended and we will be starting a same day telephone triage service with each doctor and nurse practitioner.
By doing this we aim to reduce patient - patient exposure. The government guidelines are changing daily and if you are concerned you may have coronavirus please visit https://111.nhs.uk/covid-19 for an online self-assessment and information.
If you have an upcoming appointment at the Surgery, we are advising anyone with a new continuous cough or temperature to self isolate for 7 days (this includes children) DO NOT COME INTO SURGERY. Please call the surgery to cancel your appointment.
Thank you for your support.
GDPR and the Data Protection Act 2018
In line with the new General Data Protection Regulations we have uploaded our Privacy Notice on our GDPR page which explains why information is collected about you, the ways in which it is used, who it is shared with and how we keep it safe. It also explains how you go about accessing this information and how to have any inaccuracies corrected or erased.
CLICK HERE TO VIEW PRACTICE LEAFLET
(Site updated 27/10/2020)